Seniors Home Supports Program
Seniors Home Supports Program
Do you need help around your home?
The Home Supports program is an organized referral service between community-living older adults and businesses, organizations and individuals, whose services can assist older adults to remain in their homes longer.
Its objective is to ensure seniors are able to access quality, affordable and fair home support services from service providers who meet program requirements that screen for safety and fit. There is no charge to register in the program or for the referral.
The program is coordinated through six senior centres in Edmonton. If you live in Southwest Edmonton with a postal code of T6G, T6H, T6J, T6R, or T6W, the program is coordinated through SouthWest Edmonton Seniors Association.
The Seniors Home Supports Program district agencies agreed to broaden the scope of the program in response to the number of calls received from seniors requesting referrals outside of the four original categories of services (snow removal, yard help, minor home repair and housekeeping) identified in the pilot phase of the initiative.
What services are offered?
Housekeeping: vacuuming, washing floors, cleaning bathrooms, doing laundry, dusting, cleaning out the fridge
Personal Services: hair care, foot care, home and respite care, homemaking, nursing care, companionship
Yard Maintenance: mowing lawns, spring/fall clean up including tree removal, trimming; and gate, sidewalk and concrete repairs
Minor Home Repair and Maintenance: window cleaning, electrical, plumbing, painting, furnace, appliance repair, handyman, roofing/eaves trough, deck and railing repairs
Snow Removal: shoveling snow and putting down anti-slip material to cover icy spots (not chipping ice)
Moving Help: organizing, downsizing, junk removal
How can I access the services?
To access Home Support Services, contact:
Home Supports Coordinator
South West – Seniors Home Supports hours:
Monday – Friday
8:00 am – 2:00 pm
You will be asked what service you need. You will be given the names of three service providers. You contact them, ask them about their prices and request a written quotation. You decide which provider best suits your needs. You pay them directly.
Is There A Minimum Charge for Services?
Most service providers require a minimum of two-three hours per visit. Please discuss the hours and charges with the service provider you choose.
How Do You Vet Service Providers?
The owner of business is contacted by phone or email, asking detailed questions to determine if their business fits into our categories.
- The applicant is given an application and agreement/confidentiality forms to complete.
- A copy for an insurance liability certificate is required. Registration with the Better Business Bureau is checked.
- A Police Check Clearance record is examined.
- At least two business references are conducted.
- Once all the paperwork is completed, an interview is scheduled.
- If approved, a file is made up a for that business.
The business can then be accessed for city-wide referrals for all six districts of the Seniors Home Supports Program.
Where Do You Get the Names of Service Providers?
Websites such as the Better Business Bureau, Indeed, LinkedIn, and job postings pertaining to SHSP categories (personal services, yard work, etc.)
Other recommendations can come from people like yourself who have had a great experience with a service provider from another category in our program.
Why Do You Do Follow-Ups?
You will be contacted to see if you contacted and used any of the suggested service providers. If you have call display, you will see either Home Supports or SWESA.
We welcome your comments – good and bad – as we want to provide you with the best possible service. At that time, you are welcome to ask for other category referrals. Of course, you may also call or email Home Supports and tell about your experience.
The city-wide program is detailed at https://www.seniorscouncil.net/seniors-home-supports-program and includes resources for seniors and service providers.
Seniors Home Support Coordinator
10710 – 19 Avenue
Seniors Home Supports Quick Facts: Seniors Home Supports Program Fact Sheet